1. Who We Are
This website is operated by The Original Drinks and Food Company Ltd (company number 02562794). Our registered office is 123 Cross Lane East, Gravesend, Kent, DA12 5HA. We are the controller of the personal information described in this notice.
Data-protection enquiries and complaints: Privacy email: [email protected]. General enquiries: [email protected].
2. Information We Collect
- Information you provide in an enquiry, such as your name, email address, telephone number, business name and the content of your message. Exact fields will be aligned with the final forms.
- Business-contact information supplied during wholesale, retail, supplier, distributor or professional correspondence.
- Technical information needed to operate and secure the website, which may include IP address, browser/device information, timestamps, requested pages, and access, error or security logs.
- Information you provide in an enquiry, such as your name, email address, telephone number, business name and the content of your message. Exact fields will be aligned with the final forms.
- Cookie and website-usage information, where applicable, as explained in our Cookie Notice.
- Marketing preferences if a mailing facility is introduced. No mailing facility is assumed to be active at initial publication.
Enquiries are submitted using Ninja Forms. A copy is stored within the WordPress plugin and is also emailed to [email protected]. Stored submissions may also remain within Hostinger backup snapshots until those snapshots expire. Final retention and automatic-deletion settings are still to be confirmed.
3. How and Why We Use Information
| Purpose | Typical Information | Lawful Basis |
|---|---|---|
| Respond to enquiries | Contact details and message | Legitimate interests steps requested before a contract where applicable |
| Manage trade and supplier relationships | Business contacts and correspondence | Legitimate interests and/or contract |
| Operate, diagnose and secure the website | Technical and security logs | Legitimate interests, legal obligation where applicable |
| Measure and improve the website | Usage and analytics information | Consent, unless a narrowly configured statistical-purpose exception is validly used |
| Send requested marketing | Email and preference record | Consent, or another PECR-permitted basis where documented |
| Meet accounting, regulatory and legal duties | Relevant correspondence and records | Legal obligation and legitimate interests |
4. Who We Share Information With
- Tip-Top Media Co., when access is required for development, maintenance and technical support
- Hostinger, as website-hosting provider
- ODC’s email and IT service providers [CONFIRM]
- Google or other analytics providers, if enabled and as described in the Cookie Notice
- Professional advisers, regulators, public authorities or law-enforcement bodies where lawfully required
- Future payment, delivery and e-commerce providers only after online ordering is activated and this notice is updated
We do not sell personal information.
5. International Transfers
Some service providers may process information outside the United Kingdom. Where this occurs, we will ensure that an applicable UK adequacy regulation or appropriate contractual and organisational safeguards are in place and will provide information about those safeguards on request. [COMPLETE FOLLOWING TECHNICAL CONFIRMATION.]
6. Retention
General enquiries that do not become an ongoing customer, supplier or professional relationship are normally retained for up to two years after the last meaningful contact. Records connected with a contract, transaction, complaint, dispute or legal obligation may be retained for longer in accordance with the relevant purpose and legal requirement. Technical-log and cookie-retention periods will be inserted after confirmation from the website provider.
7. Your Rights
- Ask for access to your personal information
- Ask us to correct inaccurate or incomplete information
- Ask for deletion in circumstances where the right applies
- Ask us to restrict particular processing
- Object to processing based on legitimate interests, including an absolute right to object to direct marketing
- Withdraw consent at any time where processing relies on consen
- Ask to receive or transfer information where the right to data portability applies
- Complain to us or to the Information Commissioner’s Office
Rights depend on the circumstances and the lawful basis involved. We may need to verify identity before acting on a request.
8. Cookies and Similar Technologies
We use cookies and similar technologies only as described in our Cookie Notice. Necessary technologies may operate automatically. Other technologies will be controlled in accordance with the applicable consent or objection requirements. Visitors can revisit their choices using the Cookie settings link.
9. Children
The website and its products are intended for a general audience and are not designed to collect personal information from children. If we learn that information has been provided by a child inappropriately, we will take proportionate steps to delete it.
10. Complaints
Please raise a data-protection complaint using the contact details above. We will acknowledge it within 30 days, investigate it without undue delay, keep you appropriately informed and tell you the outcome. You may also complain to the Information Commissioner’s Office at ico.org.uk or telephone 0303 123 1113.
11. Changes
We may update this notice when the website, our services or applicable requirements change. Last reviewed: 7 September 2026. The notice must be reviewed before online ordering, customer accounts or new marketing facilities are activated.